Terms & Conditions


Terms & Conditions

Online Payments (Cart System)

  • * Orders are placed online using our cart system and paid for using PayPal
  • * You send your order to us at your expense.
  • * We process your order and scan / convert your photos / slides / negatives
  • * If you have supplied us with more photos / slides / negatives / videos than you have paid for we will notify you and ask for payment to cover the difference
  • * Once we have received payment in full, your order will be sent back to you.

 

100% Satisfaction Guarantee

If you are not 100% satisfied with the results of the scanning we provide for you then you must notify us either by email or telephone at the earliest opportunity, certainly within 14 working days. We will then look at your concerns and agree with you a course of action. We have very high standards of work and will do all we can to ensure you are 100% satisfied.

 

Time scales

We cannot guarantee time scales for processing as our levels of business vary. We do undertake to complete all orders of 1000 photos or less in 10 working days. Photo orders of over 5000 photos may take up to 4 weeks.

Return Delivery

We usually return all orders using Royal Mail special delivery. You must supply a return address where somebody is available to sign for your order. We recommend work addresses.

Confidentiality

We undertake never to publish your photos or images in any of our websites or with any third party company or third party websites. Your confidentiality is guaranteed.

Obscene Images

We do not wish to scan any images that could cause our staff discomfort or trauma. This would include hardcore pornographic images, scenes of animal brutality, medical or scenes of crime images including decapitations or dead people. If we receive any images that we deem to be illegal in this country (vulnerable children etc) we will report this to the authorities.

Breach of Copyright

We do not wish to knowingly, or otherwise, breach a professional photographer's copyright. Please only send us images for conversion that you own the copyright on. If we suspect we are in breach on any images we will contact you.

Saved Images

We will keep your scanned images on our secure internal data server for 3 months (unless you request otherwise). After these 3 months these will be permanently deleted, so it is up to you to back them up as soon as you receive the scans back.